Metal-Tech Cage, LLC is not responsible for any damages or losses incurred during shipping. If a package appears to be damaged during shipping, the customer must notify the shipping driver or shipping facility immediately before opening to start a claim. Metal-Tech Cage, LLC will not warranty any damages caused during shipping. Failure to notify the shipping company can result in a loss or recourse to the damaged items. Metal-Tech Cage, LLC is not responsible for any missing items that have been signed for by the purchaser or user. The purchaser or user must contact Metal-Tech Cage, LLC within 30 days of any shortages in shipping.